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Policies
& Security
Thank you for visiting and placing your orders with Travelers
Apparel Company. We have done everything possible to ensure
the privacy and security of your information and transactions.
Your credit card number and other personal data is treated
with the highest standards of security and confidentiality.
Secure
Shopping
Orders placed on our site are encrypted using SSL technology,
so please be assured that your transactions and credit
card information protected. With SSL technology, information
transmitted over the Internet can be trusted to be view
by our server only.
Your Privacy Online
At Travelers Apparel Company, we are committed to ensuring
our customer's privacy. We DO NOT sell or exchange
names, or any other information about our online customers,
with third parties.
During
the ordering process it is necessary for us to place a
small
cookie
on your computer. This is the way we can collect all your
purchases, total them and transmit to the server at one
time (in our shopping cart). Otherwise, you'd have to
select, purchase and pay for each item one-by-one. It
is necessary for you to have your
browser set to allow cookies
or our shopping cart will not be able to recognize your
selected purchases.
When
obtaining information from you, we adhere to a simple,
common sense principle: we ask for only the information
we need to provide the service you've requested. For example,
to send your order, we need an address. If you'd like
to subscribe to one of our periodic e-mail newsletters,
we need an e-mail address. And if you choose to purchase
something, we need a credit card number.As a visitor to
www.travelersapparelco.com, our website automatically
recognizes your Internet service provider, but you cannot
be identified as an individual. For customers who make
a purchase at Travelers Apparel Company, we do keep track
of information volunteered during the order process; however,
this information remains confidential. In an effort to
offer you the best - and most current - shopping opportunities,
we may contact you with news about new products, services
and show. If, for any reason, you would like to be taken
off our email list, please contact us via email at dohowdohow@bellsouth.net.
Guarantee
If any item
is found to be defective, it will be replaced. If
not completely satisfied with any other item within 30
days, return in original packaging for a refund.Travelers must be contacted
via email for
a Return Authorization Number before merchandise may be
returned. Unwanted purchases are not returnable; customer
errors in personalization and text are also non-refundable.
Can I order if I live outside of the United States?
Worldwide shipping is available. Rates will be quoted
on request.
When will my order ship?
Your order normally ships within one (1) week. Backorders
ship within six (6) weeks. You will be notified via email
if your order contains a backorder. If you wish to cancel
your backorder, please contact us via email at dohowdohow@bellsouth.net.
How can I find out about the status of my order?
Email our Customer Service department at dohowdohow@bellsouth.net. Please include your last name and billing zip
code to aid in locating your new order. Our representatives
are available from 9:00 AM to 5:00 PM (EST), 5 days a
week, Monday - Friday.
A
final note: The
Web is an evolving medium. Should we need to change our
privacy policy at some point in the future, we will post
the changes before they take effect.
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